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  Boost customer engagement using the following 12 omnichannel marketing tips. In a world where technology has given consumers the power to purchase anything they want, when they want, and how they want, businesses must meet these expectations to stay competitive.  Have you ever received an SMS about a company promotion while you were in the company's store? Or found yourself chatting with a company's customer representative on Facebook to get product recommendations and then made a purchase on their website? These are examples of omnichannel marketing, where the customer enjoys a seamless brand experience, no matter what buying method they're using. Omnichannel marketing creates a seamless customer experience across all online and offline channels. This means that whether your customer interacts with your brand in-store, on your website, or through social media, they should have the same positive experience.  While this may seem daunting, we’ve compiled a list of 12 do’s t

5 Tips for Making Good Omnichannel Marketing Even Better In 2020, eCommerce sales reached $794.5 billion in the US alone. However, with emerging businesses now participating in eCommerce, it can be difficult to stand out in the competition and connect with your audience. Brands are adopting towards digital presence and hence its crucial to plan omnichannel marketing. How can we upgrade our omnichannel marketing? Post covid brands adopted a unified approach to maintaining their customer interactions. The omnichannel approach understands the importance of a strategized, segmented and personalized approach toward a customer’s journey. Let's look into a few practices for best results: 1. Plan Experience C ustomers expect a frictionless experience with your brand. Providing an array of integrated channels allows them to interact easily. This in turn helps brands in attracting potential customers and retaining them. Additionally, it gives deep insight into the customer data which the

Omnichannel Marketing: All the Stats, Facts and Data You'll Ever Need to Know in 2023 Today, more than two-thirds of all purchases are made with the help of digital devices. Consumers prefer to browse and research using their smartphones, then buy in-store. A recent survey shows that 61% of American consumers prefer online shopping over physical stores.  As per our research from multiple resources, let’s look through a few facts and data stated below: Customer retention rates are 90% higher for omnichannel than for single channels.  Purchase frequency is 250% higher on omnichannel vs. single channel and the average order value is 13% more per order on omnichannel vs. single channel. Over 35% of customers expect to be contacted by the same customer service representative on any channel. 61% of customers have not been able to easily switch from one channel to another when interacting with customer service The number of orders placed online and picked up at brick-and-mortar stores by